How Reporting and Moderation Works on Hellopeter

At Hellopeter, we are committed to maintaining a platform where consumers and businesses can engage transparently. To ensure fairness, we have strict moderation processes in place. Below is a guide on why reviews may be removed and how our reporting system works.

Why does Hellopeter remove some reviews?

Hellopeter may remove a review when it doesn’t comply with our content guidelines or could harm the integrity and usefulness of the platform.

Common reasons for removal include:

The review contains offensive, abusive, threatening, discriminatory, or defamatory language.
It includes unverified claims, hearsay, or false information that can’t be supported with first-hand experience.
The content is spam, advertising, or promotional rather than a genuine review.
Personal information (yours or someone else’s) is shared in a way that violates privacy rules.
Multiple duplicate reviews are submitted for the same experience.
It breaches Hellopeter’s policies (e.g., legal accusations or inappropriate content).

When a review is removed, the intent is to keep Hellopeter a trusted and respectful space where consumers can rely on accurate, honest accounts of real experiences.

Who can report reviews?

Anyone can report a review on Hellopeter, including reviewers, readers, and businesses.

Reviews are reported when they contain content that is in breach of our content guidelines. This usually extends to reviews that fall into one or more of the following categories:

Part or all of the information in the review is false.
The review is spam or a scam.
The review is defamatory.

What happens when a review is reported?

If the review is in breach: If a review is reported and found to be in breach of our content guidelines, it will be removed from Hellopeter.

If the review is NOT in breach: If the review isn’t in breach of our content guidelines, someone from Hellopeter will contact the reviewer to verify their review. If the reviewer is certain their review is objective and factual, a signed affidavit may be requested in rare, complex cases. Please note that if the reviewer does not respond to our request within 48 hours, the review will be temporarily removed until a response is received.

Impact on Metrics: Reviews that have been removed don’t count towards a business's Hellopeter metrics and won’t affect their TrustIndex or average star rating. If the reviewer has replied to their Net Promoter Score (NPS) email, this reply will also be removed.

How to report a review that breaches our guidelines

Below the review, there’s a “Report” button. Select this, and a form to report the review will appear.

You’ll be required to provide the following information:

The reason why you’re reporting the review.
Your contact information: full name, email address, and contact number.

Once you’ve completed this form, select “Report Review,” and the review will be flagged on our side for investigation.

Does Hellopeter have a whistleblower function?

Hellopeter is an independent review platform that sits between businesses and reviewers. Anyone can write a review about any business they've had an experience with.

However, we still try our best to detect any unusual review activity through manual verification checks and advanced customised software.

We also encourage our Hellopeter Community to only flag reviews that raise legitimate concerns and clearly violate one or more of our content guidelines.

Before we open an investigation, we ask whistleblowers to give as many details as possible about the situation, including evidence and supporting documents.