Understand the lifecycle of a review and how to make informed purchasing decisions.
At Hellopeter, we believe that shared experiences create better businesses. But where do these reviews come from, and how can they help you avoid a bad purchase?
Unlike some platforms where content is curated, Hellopeter reviews are 100% user-generated. There are two main ways reviews reach our platform:
1. Organic Reviews This is when a consumer (like you) decides to visit Hellopeter to share an experience voluntarily.
Real People, Real Voices: Every review is written by a consumer who has interacted with a business.
The Publishing Process:
A consumer creates a verified profile (or uses WhatsApp).
They rate the business and write about their experience.
The review is published immediately to the platform.
Unfiltered Feedback: We do not edit reviews. As long as a review follows our Content Guidelines (e.g., no hate speech or defamation), it stays up, whether it is good or bad.
Business Independence: Businesses cannot delete reviews they don't like. They can only respond to them or report them if they violate our guidelines. This ensures that what you read is a transparent reflection of actual customer sentiment.
2. Invited Reviews Businesses can also use Hellopeter's review collection tools actively invite their customers to write reviews.
The Rules on Incentives: A business is allowed to offer an incentive to encourage you to share your experience. However, they are strictly prohibited from offering incentives for positive reviews. The reward must be for the act of reviewing, regardless of the star rating.
Strict Oversight: To ensure fairness, businesses must receive prior approval from Hellopeter before running any incentive campaigns.
Reading reviews lets you see what your future experience with a company might look like.
1. Avoid "Fly-by-Night" Businesses Before you make a payment to a new online store, checking their Hellopeter profile can save you thousands. If a business has zero history or a flood of "Goods not received" complaints, you know to stay away.
2. Test the "After-Sales" Service A company might have a great product, but what happens if it breaks? Reading negative reviews reveals how a business treats its customers after they have the money.
Do they reply to complaints?
Do they fight with customers or try to help?
Do they offer refunds or replacements?
3. Look for Consistency A single bad review might be an accident. But if you see 50 reviews all complaining about the same issue (e.g., "Delivery is always late"), you can be certain that this is a systemic problem you will likely face too.
4. Discover the Best (Not just the biggest) By using our Industry Search, you can find smaller, high-performing businesses that care about their reputation. A business with a high TrustIndex, and actively resolves issues is often a safer bet than a well-known brand with poor service ratings.